Collection: Shipping Info
Shipping Information
At Denna, we are committed to delivering your orders quickly and safely all across Bangladesh. Please read our shipping information carefully to ensure a smooth and hassle-free shopping experience.
1. Shipping Locations
We currently provide door-to-door delivery service to every district inside Bangladesh. At present, we do not support international shipping, and we plan to expand our delivery coverage in the future.
2. Delivery Partner
All our parcels are shipped via Pathao Courier, a reliable local logistics provider covering the whole of Bangladesh, to guarantee stable tracking and safe delivery for every order.
3. Shipping Fee
A flat fixed delivery charge of 60 Taka will be applied to all orders, regardless of your location within Bangladesh.
4. Delivery Timeframe
Once your payment/COD order is confirmed, we will dispatch your goods within 24 hours. The whole delivery process takes only 3–4 working days to reach your doorstep.
5. Cash on Delivery (COD) Service
We support Cash on Delivery everywhere in Bangladesh. You can inspect your items before handing over payment to the Pencil delivery staff when the parcel arrives.
6. Order Tracking
After dispatch, we will send you a unique tracking number via SMS/email. You can track your real-time parcel status on the official Pencil Courier website anytime.
7. Notes
• Delivery times may be slightly delayed during public holidays, nationwide strikes or severe weather conditions.
• Please keep your phone line open so the Pencil delivery rider can contact you before arrival.
1. Shipping Locations
We currently offer shipping within Bangladesh. If you're located within Bangladesh, you can enjoy our delivery services to your doorstep.
Unfortunately, at this time, we do not ship internationally. We hope to expand our services in the future.
2. Shipping Methods and Delivery Time
We offer reliable and efficient delivery services through our trusted local courier partners.
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Standard Delivery:
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o Delivery typically takes 3-7 business days depending on your location.
o Delivery times may vary depending on the area and external factors like public holidays or weather conditions.
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Expedited Shipping: For faster delivery, you may opt for expedited shipping if available. Please contact our customer support team for more details about expedited shipping options.
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3. Shipping Fees
· Free Shipping: We offer free shipping for orders over [insert minimum amount] within Bangladesh.
· Shipping Charges: For orders below the minimum threshold for free shipping, a shipping fee will be applied based on your location. Shipping fees are calculated at checkout.
4. Order Processing
· Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase.
· Order Processing: Orders are typically processed within 1-2 business days. Once your order is processed, we will send you a shipment confirmation email with tracking information.
· Delivery Times: Delivery times may vary depending on your location. You will receive updates via email or SMS with tracking information so you can monitor your order’s progress.
5. Delivery Issues and Tracking
· Tracking: After your order is dispatched, you will receive tracking details so you can monitor the progress of your delivery.
· Delivery Delays: Occasionally, shipping may be delayed due to factors beyond our control, such as weather conditions, holidays, or courier delays. If your delivery is delayed, we will notify you as soon as possible.
· Failed Delivery Attempts: If you are unavailable to receive the package during the delivery attempt, the delivery service will make a second attempt. If you miss the second attempt, your order may be returned. Additional charges may apply in such cases.
6. Shipping Restrictions
· Shipping to Remote Areas: While we try to deliver to all regions of Bangladesh, certain remote or hard-to-reach areas may face longer delivery times or may not be covered by our courier partners.
· Missing or Damaged Items: If your order is missing items or arrives damaged, please contact our customer support team immediately at 15620965652@163.com so we can resolve the issue. We may ask for photos of the damaged goods for our records.
7. Returns and Exchanges
Please note that all returns and exchanges are handled according to our Return Policy. For more information on returns, please refer to our Return Policy page.