Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jt17369958715@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jt17369958715@163.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jt17369958715@163.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Certainly! Below is a Return Policy tailored for your Shopify store, Denna, which sells dropshipping products in Bangladesh:

Return Policy

At Denna, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to assist you. Please take a moment to read our return policy, which covers the process and conditions for returning products.

1. Eligibility for Returns

We offer a 30-day return policy from the date you receive your order. To be eligible for a return, the following conditions must be met:

· The product must be in unused, unopened, and resellable

· The product must be returned in its original packagingwith all tags, labels, and accessories (if applicable).

· Certain products, including personal care items, cosmetics, and underwear, are non-returnabledue to hygiene reasons. Please check the product page for specific exclusions.

Note: If the product is faulty, damaged, or incorrect upon delivery, it is eligible for a return, regardless of the condition of the packaging.

2. How to Initiate a Return

Contact Us: Email us at sfa.cs@yandex.com or Call +8801814286904 within 30 days of receiving your order. Please include:

o Your order number

o Product name(s) you wish to return

o A brief reason for the return

o Photos (if the item is damaged or defective)

Return Approval: Our customer support team will review your request and respond with instructions for returning the product. We will send you a return authorization if your return is approved.

Prepare the Return: Pack the item securely in its original packaging (if possible) and include all accessories, tags, and documentation.

3. Return Shipping

· Customer Responsibility: The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.

· Return Shipping Address: Our customer service team will provide the return address when your return is approved.

· Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item if it's lost in transit.

4. Refunds and Exchanges

Refund Process: Once your return is received and inspected, we will process your refund. Refunds will be issued via store credit or, if applicable, in the form of a cash refund to your original payment method (if any).

o Refunds may take up to 7-10 business days to process after approval.

o Shipping fees are non-refundableunless the product was defective or damaged.

Exchanges: If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item. Returns are processed independently, and new orders must be placed separately.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of delivery) with the following information:

· Photos or videos of the damage or defect

· A description of the issue

We will offer you a full refund, replacement, or store credit depending on your preference and stock availability. In the case of a defective item, return shipping fees will be covered by Denna.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

· Personal Care Items(e.g., cosmetics, skincare products, perfumes)

· Underwear and Lingerie

· Used or Opened Products(e.g., beauty products or toys once opened)

If you receive a product that falls under these categories but is damaged or defective, please contact us immediately, and we will work with you to resolve the issue.

7. Order Cancellation

· Before Shipping: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to process the cancellation. If your order has already been shipped, you will need to follow our return process once you receive the product.

· After Delivery: If you cancel the order after delivery, it will be treated as a return, and our standard return process applies.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.